Effective date: 2026-06-08

This Refund Policy explains how Publicasta handles paid subscriptions, cancellations, refunds, failed payments and billing disputes. It applies to paid account levels, paid add-ons and other paid features offered by Publicasta. It forms part of the Terms of Service.

1. Before paid billing is enabled

If paid checkout is not yet available in the product, this policy describes the rules we intend to apply when paid billing is launched. The final price, billing period, taxes, included features and checkout provider will be shown before you make a payment.

2. Payment processor

Payments may be processed by a third-party payment provider such as Stripe. Card details should be handled by the payment provider and not stored directly by Publicasta. The descriptor on your bank statement, available payment methods, authentication flow and tax handling may depend on the payment provider and your country.

3. Subscriptions and renewals

Paid plans may renew automatically for the billing period shown at checkout, unless you cancel before renewal. The checkout or account billing screen will show whether a purchase is recurring, the billing period and the amount due before payment.

You are responsible for keeping your payment method and billing information accurate. If a renewal payment fails, access to paid features may be limited, downgraded or suspended after reasonable retry attempts or notice.

4. Cancellation

You may cancel a recurring subscription from the account billing area when available, or by contacting [email protected] from the email address associated with the account. Cancellation stops future renewals. Unless a refund is granted under this policy or required by law, cancelling does not automatically refund charges already paid for the current billing period.

After cancellation, paid features normally remain available until the end of the paid period, unless access is ended earlier because of abuse, non-payment, legal risk or a serious Terms violation.

5. Refund window

Unless checkout states different terms, you may request a refund for a first-time paid subscription charge within 14 days after the initial purchase if you are not satisfied with the paid features. We may refuse or prorate a refund where the account shows substantial use, abuse, fraud, repeated refunds, policy violations or use of paid features in a way that created significant cost or risk.

Renewal payments are generally non-refundable once the new billing period starts, except where required by law or where the charge resulted from our error. Please cancel before the renewal date if you do not want the plan to renew.

6. Billing errors and duplicate charges

If you believe you were charged incorrectly, charged twice, charged after cancellation, or charged an amount different from checkout, contact [email protected] as soon as possible. Include the account email, payment date, amount, currency and any payment provider receipt ID. Confirmed billing errors will be refunded or corrected.

7. Downgrades and feature changes

If you downgrade a plan, the downgrade normally takes effect at the end of the current paid period. We do not usually provide prorated refunds for voluntary downgrades during a billing period unless required by law or expressly stated at checkout.

If we materially remove a paid feature that was a central part of your paid plan and do not provide a reasonable alternative, you may request a proportional refund for the unused part of the paid period.

8. Abuse, moderation and account enforcement

Refunds are not a way to avoid the Publishing Rules, moderation decisions or account enforcement. If an account is suspended, limited or terminated for serious abuse, unlawful content, security attacks, payment fraud, chargeback abuse, spam, evasion or repeated Terms violations, paid fees may be non-refundable to the maximum extent allowed by law.

Where we restrict only a specific article, channel, comment area or API key, the account may still keep access to other paid features. Such moderation action does not automatically create a refund right.

9. Trials, promotions and credits

Free trials, promotional discounts, coupons, credits or manually granted access may have separate conditions shown when they are offered. Unless stated otherwise, credits are not redeemable for cash and may expire if the account is closed or the promotion ends.

10. How refunds are paid

Approved refunds are normally returned to the original payment method through the payment provider. Processing time depends on banks, card networks and the provider. Currency conversion fees, bank fees and taxes may be handled according to payment provider and legal rules.

11. Chargebacks and disputes

If something looks wrong, please contact [email protected] before opening a chargeback so we can investigate quickly. We may suspend paid features while a chargeback or payment dispute is pending. Fraudulent or abusive disputes may lead to account restrictions.

12. Consumer rights

Nothing in this policy limits non-waivable consumer rights, statutory cancellation rights or other mandatory protections that apply in your country. If local law gives you stronger refund or cancellation rights, those rights apply.

13. How to request a refund

Send refund requests to [email protected] from the account email. Include your account email, payment date, amount, reason for the request and any receipt or invoice identifier. We may ask for additional information needed to identify the payment and prevent fraud.

14. Changes to this policy

We may update this Refund Policy as payment flows, plans, providers or law change. The version shown at the time of checkout applies to that purchase unless a newer version is more favourable to you or mandatory law requires otherwise.