Why the Manufacturer’s App Stops Working After You Set the Tracker to Another Server

It’s a common situation: you buy a GPS tracker, connect it to the manufacturer’s app, and everything works fine.

Then you configure the tracker to use another tracking platform — and suddenly, the original app stops showing any data.

Let’s break down why this happens.

What Is the Manufacturer’s App?

It’s important to understand that the manufacturer’s app is not just an app — it’s part of a complete tracking service.

That means:

• the manufacturer has its own server;
• the tracker sends data to that server;
• the app displays the data received by that server.

In other words, it’s a built-in monitoring platform.

Why the Tracker Works “Out of the Box”

When you buy a tracker, it is usually configured at the factory.

The manufacturer sets the server address and port, typically through the firmware or a configuration command. That’s why the tracker can start working as soon as you turn it on and complete the initial setup.

What Happens When You Set Another Server

When you configure the tracker for a different platform, you change its server address and port.

After that, the tracker:

• sends data only to the new server;
• stops sending data to the old server.

That’s why the manufacturer’s app appears to “stop working.” In reality, the app simply no longer receives new tracker data from the manufacturer’s server.

Important: A Tracker Usually Works with Only One Server

In most cases, a GPS tracker can send data to only one platform at a time.

So:

• connected to Platform A → only Platform A receives data;
• switched to Platform B → Platform A stops receiving data.

This is normal behavior, not a bug.

Can You Switch Between Platforms?

Yes. If your tracker supports server configuration, switching is usually straightforward:

1. Send the appropriate configuration command for your tracker model.
2. Specify the new server address and port.
3. Wait for the tracker to connect and begin sending data to the new platform.

You usually do not need to remove the device from the previous platform, and you can switch back at any time by restoring the previous server settings. Always use the commands provided for your exact tracker model and firmware.

Can a Tracker Send Data to Multiple Platforms?

Standard budget GPS trackers usually cannot. They send data to one server at a time.

Some advanced models and firmware versions support sending data to two servers simultaneously. This capability depends entirely on the device and its firmware, so check the manufacturer’s documentation.

Conclusion

If the manufacturer’s app stops showing data after you change the server, that’s expected. The tracker is simply sending its data to the server you configured instead.

In Short

• The manufacturer’s app is part of a tracking platform.
• The tracker is usually preconfigured at the factory.
• Changing the server switches the tracker to another platform.
• The old app stops receiving new data.
• Multi-server support is uncommon.

Looking for a reliable tracking platform? Try LiveGPSTracks — an easy-to-use GPS monitoring service that works with many GPS trackers.